Frequently Asked Questions

Is there a sign-in requirement to access resources?
No sign-in requirement

How do I access resources?
It is very simple to access our digital resources.

Follow These Instructions:
-visit www.stepbystepstories.com
-add products to cart
-check out
-file will be immediately available and emailed to you

Do I have to pay for shipping?
This is a digital resource, there is no shipping cost. The only exception to shipping is the Paperback books. Please contact us for more details.

Can I purchase resources for others?
We highly encourage you to buy gift cards when purchasing resources for others

Can I purchase a subscription for my class, school and/or organization?
Yes we do offer subscriptions. Please email us at contact.stepbystepstories@gmail.com

Do you offer live classes?
At the moment our live classes are scheduled between July 6 to August 28, 2020. Feel free to watch available lessons on our YouTube channel: https://www.youtube.com/channel/UCF_3vXR2F6Blcqgrtwg3Cog?view_as=subscriber

Can I request for activities to be made?
Yes. Please email us at contact.stepbystepstories@gmail.com

What if I have a question about using your resources?

Feel free to contact us at contact.stepbystepstories@gmail.com

What personal data is collected?
Personal data collected at checkout includes: your name, your phone number and/or email, home address and payment information.

Is my personal data stored?
Personal data such as your name, email, and address are stored. Your payment information is not stored.

How is personal data used?
Your personal data is used to deliver your resource. For more information refer to the Privacy Policy.

Can I request to have my personal data erased?
Yes, please email contact.stepbystepstories@gmail.com

What security measures are in place to protect information collected?
Our website has technical and physical safeguards in place to protect your personal information. We are certified Level 1 PCI DSS compliant.

Is my information shared with third-party vendors?
No. Please see the Privacy Policy.

YouTube Safety
https://www.youtube.com/about/policies/#community-guidelines